Our Relationships and Responsibilities

Like any other business, we have a number of relationships essential to our ongoing development and success. Each one is valued not only for the way it drives our business forward but for the opportunity it gives us to contribute to society because of our experience and expertise.

Our customers

Our customers’ legitimate needs are the primary driving force of our business, subject to the overriding requirement that we will always act with the highest integrity and with due regard for the principles of sustainable development.

Where tasks or instructions appear contrary to the interests of a customer’s, or our own business, or where there is a possibility of an adverse affect on the public or the environment, we will make the client aware of this and pursue every avenue to persuade them to alter their instructions. Where they are not able to do so, we may ultimately ask to be released from our agreement with them.

Our people

The success of our business depends on the expertise, commitment and loyalty of our employees. As a people-based business, we want everyone to enjoy a healthy work-life balance.

We are committed to providing equality of opportunity, free from harassment and discrimination. We strive to treat everyone with respect, trust and dignity, observing the human rights of all employees and to provide them with safe and healthy conditions of work, and competitive terms and conditions of employment.

Our partners

We seek mutually beneficial relationships with joint-venture partners who share our values. We see our partners as being central to business success, and as such, we expect them to be completely aligned with our business principles. Whether they are able to do this will be an important factor in our decision to enter into, or remain in, such relationships.

Society

We aim to conduct our business in a socially responsible manner with due regard for the customs, laws, needs and preferences of the countries in which we operate.

The environment

We take seriously our responsibility to conduct our operations with proper regard for the environment and to the health and safety of all involved in our work. We are committed to continuous improvement in the management of the environmental impact of what we do and to our longer-term goal of developing and delivering a sustainable business. Our overriding principle is that we will continue to work in partnership with others to promote environmental care, increase understanding of environmental issues and disseminate good practice.

Economic principles

Profitability is essential to enable us to live and work by our principles and discharge our responsibilities. It is also a measure of both our efficiency and the value that customers put on our services. We will continue to invest in the development of our expertise and technology and meet our customers’ needs more effectively than our competitors.